Latest Insights
How to Build a Better Chatbot
If you do nothing else, focus on building trust through intentional design
Leadership
View all in Leadership
It’s Time to Redefine the Confident Leader
Arrogance is so passé. There are better ways to demonstrate competence and capability at work
What Does It Take to Make Good Decisions?
Leaders often struggle with the hard choices before them. A well-defined process can put them on the right path
The Business Case for a Good Night’s Sleep
Of all the things you do to build your career, a solid slumber might be the one that matters most
Teams
View all in Teams
Is This the Smoking Gun for Hybrid Work?
A popular work-from-home strategy proves its worth
Ready to Build Your Board Career?
Board service can be both satisfying and good for your resumé. But where to start? We spoke to experts for advice
How Peer Pressure Does the Manager’s Dirty Work
Open office productivity gets a boost with a strategic approach to seating assignments
Insights with Impact
Get more thought provoking insights, perspectives and ideas on the ever-changing world around us, directly to your inbox.
Diversity
View all in Diversity
Let’s Try Pensions for Youth, Internships for Retirees
We need to flip the career ladder to encourage young people to explore their future and retirees to keep contributing
Why Is the Public Sector a DEI Laggard?
Servant leaders are champions of inclusion. But they also face institutional barriers in the public service
Why the Model Minority is a Dangerous Myth
Asians in North America are burdened by a false narrative that erases their struggles
Entrepreneurship
View all in Entrepreneurship
How Firms Create Entrepreneurial Competitors
It’s great when employees have psychological ownership in an organization. Until it isn’t
The Myths Startup Founders Tell Themselves
The entrepreneurial ecosystem is filled with mistaken beliefs that too many young companies follow, often to their detriment
What Happens When Employees Become Owners?
Changes to federal income tax laws are expected to create a new era of employee ownership in Canada. That’s a good thing
Analytics-AI
View all in Analytics-AI
How to Build a Better Chatbot
If you do nothing else, focus on building trust through intentional design
How AI Can Help Make Wind Energy a Breeze
Wind turbines are expensive to build and maintain. Advanced technology can boost efficiency and ROI
Why Humans and AI Assistants Need Relationship Advice
AI-assisted decision-making shows great promise, but human biases get in the way
Social Impact
View all in Social Impact
Why You Should Develop a Giving Strategy
Experts in philanthropy share the many benefits of thinking through — and defining — what, when and how you contribute to charitable causes
Playing the Peak Pricing Game with AI and a Nudge
An innovative study shows how big business and the environment can benefit by optimizing algorithms and human behaviour
Five Ideas to Advance Economic Reconciliation
A panel of Indigenous finance and business leaders shares how corporate Canada can create a more equitable and prosperous future for all
Marketing
View all in Marketing
Are Bad Visuals Holding You Back?
Pretty presentations, clear charts and functional figures aren’t just matters of esthetic preference. They can impact your work
Why We Are Triggered by Dynamic Pricing
Consumers can’t help but take it personally when “flexible” prices seem unfair
A Marketer’s Meditation on Fly Fishing
What can a beloved summer pastime tell us about sustainably enjoying the natural world?
Strategy
View all in Strategy
The Power of Trust
Discover the keys to earning and maintaining trust in today’s marketplace
Chipping Away at Canada’s Internal Trade Barriers
How a well-designed interprovincial trade pact greases the wheels of regional trade
Barry Cross’ Laws of Innovation, Operation and Execution
Discover 10 essential principles that can help strengthen your company’s performance and reduce risk
Finance
View all in Finance
The Cost of Uncertainty
Economic policy uncertainty arising from recessions, pandemics, confusing tax policies and, yes, scary election results has real-world consequences
Why Partisan CEOs Wear Rose-Coloured Glasses
When their favoured president is in the Oval Office, chief executives issue overly optimistic forecasts
Your Firm’s Most Undervalued Asset? Try Nature
Too few businesses understand the value of biodiversity — to the planet and their competitiveness