IT

Can a Little Tech Ease the Burden on Nurses?

A study at a Montreal hospital finds small solutions to a big problem in the health-care system

Mighty Tools That Small Businesses Overlook

For many small firms, innovation doesn’t come easy. Common digital technologies can help ease the way

Are CIOs Undone By the Geek Factor?

In this study snapshot, we learn how bias-based IT stereotypes may hold back chief information officers from greater impact in the executive suite

5 AI Issues That Can’t Be Ignored

Here’s a mindful approach for IT leaders who want to capture the opportunities offered by artificial intelligence

Why Business Strategists Need a Night at the Improv

Improvisation, supported by robust IT systems, is one way to deal with disruptions that you just can’t plan for

Willy Loman Doesn’t Live Here Anymore

Thanks to technology and more open-ended customer relationships, a career in sales has a whole new look

Plugging Healthcare Gaps

Truly integrated health IT systems offer better quality of care

Intuition in the Age of Big Data

Analytics is a hot topic in boardrooms but a survey shows intuition and experience are still highly valued

CIO Brief: Developing Digital Strategy

Toronto Pearson Airport undergoes an enterprise-wide IT transformation

Pivoting IT to Become Customer-Centric

Right-speed IT offers the flexibility to respond to customer needs

CIO Brief: Using IT to Redefine the Customer Experience

This discussion paper focuses on how IT can help redefine the customer experience.

CIO Brief: The Role of Privacy in Customer Experience

In this discussion paper, Sylvia Kingsmill, National Partner and Digital Privacy Leader at Deloitte, and Kathleen Champagne, AVP Global Privacy Operations and Special Projects at TD Bank, share their views on the role of privacy in the customer experience