Capstone Project

PandoPartner’s current approach to onboarding and customer support relies on one-on-one assistance, which limits how easily clients discover and use new features. As the platform grows, this method increases support costs and slows down adoption. To address these challenges, Team Python is developing SideKick, a self-serve helper tool built into the PandoPartner Sponsorship platform. SideKick offers intuitive, step-by-step tutorials and on-page help, guiding users through every part of the platform. This solution aims to simplify onboarding, explain new features as they launch, and reduce the need for manual support, making it easier for users to get started and for the PandoPartner platform to scale efficiently.

As part of lululemon’s ongoing commitment to delivering exceptional, personalized guest experiences across digital channels, this project focuses on designing a Digital Educator (DE) Companion Tool. This innovative solution is intended to support lululemon’s Digital Educators by streamlining workflows across video, voice, and chat platforms, and providing timely, data-driven product recommendations. The platform will automate routine tasks, surface relevant customer insights, and empower Educators to engage more meaningfully with guests. By enabling more seamless and personalized interactions, the project supports lululemon’s broader omnichannel strategy and long-term vision for elevated guest engagement and continued business growth.

TELUS Health aims to transform mental health care by leveraging emerging digital solutions and advanced automation technologies. A personalized and accessible pathway will be created for individuals to access care, with a focus on user-centered design. This transformation will not only streamline mental health services but also ensure they are tailored to meet the unique and diverse needs of users, enhancing service quality, and improving overall mental well-being globally.

Motion Pay wants to enable Canadian businesses to accept Chinese mobile payments (WeChat Pay, Alipay, and UnionPay), so Motion Pay can empower Chinese nationals in Canada who are accustomed to using these methods of payment to pay their city utility bills, property taxes, and tuition fees because localized payment options are challenging for this user group, even though alternative payment methods exist. Digital Product Opportunity: Motion Pay should bridge the gap between Chinese digital payment platforms and Canadian payee networks by partnering with a Canadian financial institution, thereby enabling bill payment solutions for Chinese immigrants.

Solar Offset is quickly reaching a technical ceiling, and taking on more clients could prove overwhelming, given current systems and processes. Users face some barriers, including manual data collection, limited transparency, and fragmented processes, that fully hinder their ability to benefit from Solar Offset’s offering. By addressing these pain points through automation, seamless integration, and enhanced visibility, Solar Offset aims to create a scalable, trustworthy, and usable platform. This solution also helps installers differentiate their offerings, creating a win-win situation for users and partners.

TD aspires to build sustainable, long-term relationships with all its customers, including those who are newcomers to Canada. Newcomers represent a significant portion of the Canadian population and can face substantial challenges before and after arrival such as unfamiliarity with the Canadian financial system, difficulties navigating banking products, and understanding the credit landscape. Knowing these challenges can contribute to uncertainty on their financial journey, there is an opportunity to help design a digital solution tailored to their general circumstances. TD strives to further support newcomers by making financial and banking information available to help make the transition to their new life in Canada easier.

The digital lottery space struggles to engage and retain the under-35 segment, as economic shifts impact discretionary spending and the lottery experience fails to resonate with younger audiences. Current strategies lack effective ways to drive frequent engagement, increase digital product awareness, improve user on-boarding experience and augment the attractiveness of core lottery products. Tailored solutions that leverage social engagement and user retention strategies are needed to align with the preferences of this demographic.

By leveraging digital technology, County of Renfrew Paramedic Service (CRPS) wants to enhance the existing visit documentation process to allow Community Paramedics (CPs) to capture patient visit information in an efficient and standardized way, without increasing their documentation burden while increasing the quality and breadth of reported data. The Proposed Digital Product will focus on the Chronic Disease and Frailty Management Workflow as informed by the Minimum Data Set mapping with the Community Paramedicine Contact Assessment (CPCA) form only.