Coaching for High Performance - Virtual

Drive performance. Develop your future.

In this program, individuals learn the concepts and skills of a coaching style of management that gets results, builds commitment, develops the ‘next generation’, and can be integrated into their existing repertoire of leadership skills.

Personal benefits

• Improved relationships with employees
• Strengthened confidence and motivation to lead
• Greater success rate in achieving strategic initiatives

Organizational benefits

• Improved retention of top staff
• Employee engagement at all levels
• A strong succession plan

This program is dedicated to four overarching themes:

• Mindset & Feedback (Live, instructor-led): The experiences that lead to becoming a manager rarely prepare people to be an effective coach. With this in mind, participants will lay a foundation for coaching that begins with defining coaching and understanding the mindset of a coach. This developmental bias allows a coach to encourage their people to see what they are capable of, figure out their next step and help them achieve their personal best. Using their own real workplace situations, participants are involved in a series of large group, small group, and triad exercises designed to demonstrate the impact of competent relevant feedback. Participants learn and practice using a feedback tool called BID to deliver reinforcing and corrective feedback that inspires commitment and a growth mindset in the people they are leading.
• Recognition (Asynchronous): This self-directed module explores how recognition is instrumental in building relationships, maintaining motivation, and providing clarity on what drives high performance. Participants are challenged to consider how different people need to be recognized in different ways and will be inspired with new ways to give effective recognition in their environment.
• Questioning & Listening & GROW (Live, instructor-led): Often individuals find themselves in leadership roles on the basis of their functional expertise and problem-solving abilities. This can lead to a common leadership challenge known as the “curse of knowledge”. Participants will identify key areas where their people require clarity in order to be committed and perform at the highest levels. Activities and skills are brought together in a culminating pairs exercise that provides an opportunity for participants to experience, first hand, how truly effective questions can allow people to solve their own challenges and how difficult but powerful respectful listening can be. Each participant has the opportunity to coach a colleague and be coached by a colleague on a coaching challenge they choose that is important to them using the GROW model - a simple map to guide your coaching discussions and GROW your people. Asking these questions and actively listening to the responses will unlock solutions and build commitment to follow-through.
• Confronting (Asynchronous): Participants learn how to effectively prepare themselves and the opening statement of a challenging conversation building on the skills developed throughout the program. They explore how requiring a change in another individual triggers resistance and they identify different forms that resistance can take and how to move through the resistance to address the change that is required.

Dynamic Virtual Classroom

Participate in the program from anywhere. Our online learning platform combines live, interactive video instruction with breakout sessions, panel discussions, and expert Q&A.

Our learning platform is fully encrypted, allowing you to connect securely from home, office or anywhere in between.

Virtual programs are designed to fit within your schedule, allowing you to learn new skills and immediately put them to work.

Session Leaders

Session leaders include senior professors from Smith School of Business and knowledgeable experts from industry. These outstanding teachers are constantly in touch with today's business world through real-world business experience, Board memberships and their own consulting practices.

Kim Fulton

Coaching and Leadership Practice Lead
Third Factor

Kim Fulton is a leadership expert, facilitator, and strategic advisor to organizations ranging from global Fortune 500 companies to non-profits. Prior to joining Third Factor, Kim was a Principal at management consulting firm Kearney, where she led the firm’s thought leadership and client offerings on employee experience topics. Throughout her career Kim has worked closely with executive teams across industries to transform their organizations through their talent strategies. She specializes in aligning leaders around a shared vision, shifting company culture, and designing new ways of working. Kim is a passionate advocate of diversity, equity, and inclusion (DEI) initiatives and was the leader of Kearney’s Women’s Network across North America and Latin America. She also completed a secondment with Catalyst, a global non-profit and leading voice on workplace gender equity. Early in her career, Kim earned both her MBA and Bachelor of Arts in Psychology from Queen’s University.